SHIPPING : TIMELINES
All of Artis Love’s products are produced in the US. We ship worldwide.
Timeline for shipping :
If you live in the US or in Canada, you usually receive your orders from our store within a week – sometimes less, but do count a week, just to be sure!
If you live in Europe, orders take about 2 weeks to be delivered.
This is what we are experiencing rigt now, at the end of 2021.
For Christmas season, starting November 26th, in order to be sure to have everything on time:
US and Canada : 2 weeks delivery.
Europe : 3 weeks delivery.
We are committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us.
In case there is a problem with the item that you purchased : defect in the printing or wrong item, we kindly ask you to take the following steps:
- Take 1 or 2 pictures of the problem encountered with the item
- Include the pictures in attachment to an email
- Send this email to firstname.lastname@example.org mentioning your Order Number
Our customer service will then review your request and as soon as the defect or mistake is confirmed, we will rapidly send you a replacement item (free shipping of course).
You have 30 days to let us know what the issue is and file a request.
Any cancellation request or refund request must come in through an email to our support email@example.com
Be assured that we will do everything in our power to provide you with a very fast solution whatever the situation is.